Contact Us
Last updated: October 30, 2025
We're Here to Help
Have questions about your Beamo Pro? Our support team is ready to assist you.
Response Time: We typically respond within 24 hours (Monday-Friday)
Email Support
General Inquiries
Email: support@beamopro.com
For questions about:
- Product specifications
- Order status
- Shipping information
- Technical support
- Returns and refunds
- Warranty claims
What to Include in Your Email
To help us assist you faster, please include:
- Order number (if applicable)
- Detailed description of your question or issue
- Photos or videos (if reporting a technical issue)
- Your location (for shipping inquiries)
Before You Contact Us
Check Our Resources
You might find your answer faster in:
Order Tracking
To track your order, visit our Track Your Order page with your tracking number from the shipping confirmation email.
Returns & Exchanges
To initiate a return:
- Email us at support@beamopro.com
- Include your order number
- State reason for return
- We'll send you a return label within 24 hours
See our full Returns Policy for details.
Technical Support
Common Issues
Image quality problems:
- Check focus wheel adjustment
- Verify projection distance (1.2m - 4m)
- Clean lens with soft cloth
WiFi connection issues:
- Restart projector
- Check router proximity
- Use 2.4GHz network
- Verify password is correct
App installation problems:
- Ensure WiFi is connected
- Sign into Google account
- Check available storage space
For detailed troubleshooting, visit our Setup Guide.
Warranty Claims
If your Beamo Pro has a manufacturing defect:
- Contact support@beamopro.com
- Provide order number and warranty card
- Describe the issue with photos/video
- We'll assess and arrange repair/replacement
See full Warranty Terms.
Business Hours
Email Support: Monday - Friday, 9:00 AM - 6:00 PM CET
Weekend: Limited support (expect delayed response)
We Value Your Feedback
Loving your Beamo Pro? We'd love to hear from you! Share your setup photos or review at support@beamopro.com.