Frequently Asked Questions
Last updated: October 30, 2025
Product Questions
What comes in the box?
Your Beamo Pro package includes:
- Beamo Pro 180° Projector
- Power adapter (EU, US, or UK plug)
- HDMI cable
- Remote control with batteries
- Premium carry bag (White or Grey)
- Quick start guide
- Warranty card
Can I use it during the day?
Yes! With 290 ANSI lumens, Beamo Pro works well in ambient light. For the best experience, we recommend dimming lights or drawing curtains.
Does it work with Netflix and streaming apps?
Absolutely. Beamo Pro runs Android 11 with full access to the Google Play Store. Download Netflix, Disney+, YouTube, Amazon Prime, and thousands of other apps directly.
Can I connect my phone or laptop?
Yes. Connect via:
- HDMI: Direct cable connection
- WiFi: Screen mirroring (Chromecast, AirPlay compatible)
- Bluetooth: Connect wireless speakers or headphones
How do I adjust the image?
Beamo Pro features auto keystone correction for perfect alignment. You can also use the 80-100% zoom function and manual focus wheel for fine-tuning.
What's the projection distance?
Project anywhere from 1.2m to 4m for screen sizes between 40-200 inches.
Shipping & Delivery
How long does shipping take?
Delivery times vary by location:
- US: 7-12 business days
- EU/UK: 7-15 business days
- Other regions: 12-20 business days
Do I have to pay customs or taxes?
No. All taxes and duties are included in your order total. There are no additional fees at delivery.
Can I track my order?
Yes. You'll receive a tracking number via email once your order ships. Visit our Track Your Order page for updates.
Returns & Support
What if I don't like it?
Return it within 30 days for a full refund. No questions asked. See our Returns Policy for details.
What if it arrives damaged?
Contact us immediately at support@beamopro.com. We'll send a replacement or issue a full refund at no cost to you.
How do I contact support?
Email us at support@beamopro.com. We typically respond within 24 hours.
Still have questions?
Contact our support team at support@beamopro.com and we'll be happy to help!