30-Day Money-Back Guarantee

We stand behind the quality of Beamo Pro. If you're not completely satisfied, we offer a hassle-free refund within 30 days of delivery.

Eligibility

Qualifying Returns

You may request a refund if:

• Return is initiated within 30 days of delivery date
• Product is in original condition with minimal signs of use
• All original packaging, accessories, and documentation included
• Proof of purchase provided (order number or receipt)

Non-Qualifying Returns

Refunds are NOT available for:

• Products damaged by misuse or abuse
• Products modified or repaired by unauthorized parties
• Missing accessories or packaging
• Returns initiated after 30-day window

Refund Process

Step 1: Contact Us

Email support@beamopro.com with:

• Your order number
• Reason for return (optional but helpful)
• Photos if product is defective

Step 2: Receive Authorization

We'll respond within 24 hours with:

• Return authorization number
• Return shipping label (for defective products)
• Return instructions

Step 3: Ship the Return

For defective products:

• We provide prepaid return label
• No shipping cost to you

For buyer's remorse:

• Customer responsible for return shipping
• Use trackable shipping method
• Insure package for full value

Step 4: Pack Securely

• Use original packaging if possible
• Include all accessories (cables, remote, bag, documentation)
• Write return authorization number on package
• Pack securely to prevent damage in transit

Step 5: Receive Refund

Once we receive and inspect your return:

• Inspection: 1-2 business days
• Refund processing: 5-7 business days
• Bank processing: 3-10 business days (varies by bank)

Refund Amount

Full Refund Includes:

• Product purchase price
• Original shipping cost (if product is defective)

Deductions May Apply For:

• Return shipping: Not refunded for non-defective returns
• Restocking fee: None (we don't charge restocking fees)
• Damage: If product shows excessive use or damage

Refund Method

Refunds are issued to the original payment method:

• Credit/Debit Card: Appears on next statement
• PayPal: Credited to PayPal account
• Apple Pay: Refunded to linked card

We cannot refund to a different payment method or account.

Defective Products

Immediate Replacement or Refund

If your Beamo Pro arrives defective:

1. Contact us immediately with photos/video
2. We'll arrange free return shipping
3. Choose replacement or full refund
4. Expedited processing (2-3 business days)

What's Considered Defective:

• Product doesn't power on
• Projection system malfunctioning
• 180° rotation mechanism broken
• Damaged upon arrival
• Missing components

Warranty Repairs vs. Refunds

Within 30 Days:

Full refund available (no questions asked)

After 30 Days (Within Warranty):

Covered by 12-Month Warranty:

• Free repair or replacement
• Refund at our discretion if repair not possible

Lost or Damaged Returns

Our Responsibility:

If we provide return label and package is lost, we process refund once carrier confirms loss.

Your Responsibility:

If you ship on your own without insurance and package is lost, we cannot issue refund. Always use:

• Trackable shipping
• Insurance for full product value
• Signature confirmation

Partial Orders

If you ordered multiple items:

• You can return individual items
• Partial refunds issued accordingly
• Original shipping refunded only if entire order returned

Exchanges

We currently don't offer direct exchanges. To exchange:

1. Return current product for refund
2. Place new order for desired item

Contact us for assistance coordinating exchanges.

Special Circumstances

Gifts

If Beamo Pro was a gift:

• Recipient can return using order number
• Refund issued to original purchaser
• Or store credit to recipient (if preferred)

Promotional Items

If order included free gifts or bonuses, all items must be returned for full refund.

International Returns

Same 30-day policy applies worldwide:

• We provide return label for defective products
• Customer pays return shipping for non-defective returns
• Customs fees on returns are not refundable

Refund Notifications

We'll email you at each stage:

• Return authorization issued
• Return received
• Inspection complete
• Refund processed

Questions?

Contact our support team:

Email: support@beamopro.com
Subject: Refund Inquiry
Response Time: Within 24 hours

We're here to make your return process as smooth as possible!